We use Royal Mail and DPD delivery services.
The cost of shipping is predetermined by the web-shop. We will let you know when your order has been dispatched. We do this by sending an email that will state your order has been completed.
We charge a flat rate of £25 for International shipping.
Shipping to Jersey
At the current time our webshop will automatically charge you the international shipping rate to send to Jersey. Please note the actual cost of shipping to Jersey is significantly less and we will refund the difference to you once the order has dispatched.
If your order does not arrive
If your item was in stock at the time of order and does not arrive within 7 days of the dispatch confirmation please contact us. If you contact after this time we are not obliged to replace or assist.
Please allow up to 10 working days for personalised items to be dispatched. If you need your gift by a certain date please let us know in your order notes.
For a guaranteed delivery date of a personalised item please select and pay for the special delivery option at the checkout. a minimum of 2 working days is needed for any personalised order.
If you require your gift within 2 working days please select Special Delivery at the checkout. This is a guaranteed service.
Please note, if your gift is a bespoke item Special Delivery is advised however we cannot provide a next day service due to the processes involved.
BESPOKE MILITARY GIFTS
These items are made to order and require a minimum of 5 days to be prepped and treated once the logo has been applied to your product. Due to the delicate processes involved we cannot offer a next day service on these items.
If the item was damaged when you received it (photographic evidence required) we will refund the cost of the product plus the shipping. If you elect to return the item for your own reasons the shipping costs will not be refunded.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.